Accessibility Declaration Sugar s.r.l. is committed to making its website accessible, in compliance with Law no.4 of January 9, 2004, and EU Directive 2019/882, known as the European Accessibility Act (EAA).
This accessibility statement applies to
www.sugar.it Conformance status: Partially compliant
This website is partially compliant with the requirements outlined in Appendix A of the UNI CEI EN 301549 standard due to the non-compliance cases and exceptions listed below.
Non-accessible content The following content is not accessible for the following reasons:
a) Non-compliance with Law no.4 of January 9, 2004.
b) Non-compliance with EU Directive 2019/882, known as the European Accessibility Act (EAA).
List of identified inaccessible content currently being addressed on some pages of the site, with relevant references to WCAG 2.1:
- 1.1.1 Non-text content (Level A): Decorative and informative images may not be correctly labeled, limiting accessibility for screen reader users.
- 1.3.1 Info and relationships (Level A): Structured information is not presented with understandable semantic relationships.
- 1.4.3 Minimum contrast (Level AA): Some visual elements have insufficient contrast, making them hard to read.
- 2.4.1 Bypass blocks (Level A): No skip links are available, complicating navigation for screen reader users.
- 2.4.3 Focus order (Level A): Keyboard focus order does not follow a logical structure.
- 2.4.4 Link purpose (in context) (Level A): Links lack context or clear labeling of their purpose.
- 2.4.6 Headings and labels (Level AA): Labels are ambiguous or not correctly localized.
- 3.1.2 Language of parts (Level AA): Multilingual content is not properly marked, leading to possible confusion.
- 3.3.2 Labels or instructions (Level A): Form instructions are missing or unclear.
Preparation of the accessibility statement This statement was prepared on July 3rd 2025.
The information in the statement was derived from an assessment conducted by third parties using objective and subjective analyses as required by the guidelines of the Italian Digital Agency AgID.
The statement was published on July 3rd 2025.
Reporting and contact details of the service provider Contact responsible person: customerservice@sugar.it
Reporting to AgID In case of an unsatisfactory or no response within thirty days to the notification or request, you may submit a report using the method indicated on the AgID institutional website.
Information about the website 1. Website publication date: 2022
2. Usability tests conducted:
yes 3. CMS used for the website: Proprietary